Shipping & Return Policy

Effective Date: July 15, 2026
At Hexalooms, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Refund Eligibility
You may be eligible for a refund if:
• You received a damaged, defective, or incorrect item.
• Your return request is submitted within 7 days of receiving your order.
• The item is unused, unwashed, and returned in its original condition with all tags and packaging intact.
Non-Refundable Items
Refunds will not be provided for:
• Sale, clearance, or promotional items.
• Gift cards.
• Customized or personalized products.
• Items that have been used, washed, altered, or damaged after delivery.
• Returns requested after the eligible return period.
Refund Process
1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number along with photos of the item if it is damaged, defective, or incorrect.
3. Once your request is approved, return the product following our instructions.
4. After we receive and inspect the returned item, we will notify you of the refund status.
Refund Timeline
• Approved refunds will be processed within 5–10 business days after the returned item has been inspected.
• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider.
Shipping Charges
Shipping charges are non-refundable unless the refund is due to an error on our part, such as sending the wrong or defective product.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our Return Policy.
Contact Us
If you have any questions regarding refunds, please contact us:
Hexalooms
Email: support@hexalooms.com
Phone: +91 9207978262